RE: WebWorks vs. RoboHelp

Subject: RE: WebWorks vs. RoboHelp
From: "Goldstein, Dan" <DGoldstein -at- DeusTech -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 22 Jul 2004 08:43:11 -0400

If you've really preferred RH in the past, consider forwarding your e-mail
to eHelp/Macromedia. Maybe they'll learn from their mistakes and try to win
back a lost customer.

Dan Goldstein

> -----Original Message-----
> From: PiercedRoo
> Sent: Wednesday, July 21, 2004 4:12 PM
> Subject: Re: WebWorks vs. RoboHelp
> We were going to buy either WebWorks Publisher Pro. or
> RoboHelp for FM.
> Soon.
> I've used WWP, but have always preferred RoboHelp (although,
> admittedly,
> for projects that were not soured in FM). I called the
> 800-number to ask a
> sales rep a few questions. A polite woman asked me what state I was
> calling from, and then gave me another 800-number for my
> area's sales rep.
> I called him. He wasn't in. I left a detailed message,
> explicitly stating
> that we were interested in purchasing 3-5 RoboHelp for FM
> licenses. I left
> my name, phone number, and email address.
> Three days later, after not having heard from him, I called
> again. Again I
> got a voice message and I left another message.
> It's been more than 3 weeks. Today I just filled out a
> Purchase Request
> for 3 WWP Pro licenses.


ROBOHELP X5: Featuring Word 2003 support, Content Management, Multi-Author
support, PDF and XML support and much more!

WEBWORKS FINALDRAFT: New! Document review system for Word and FrameMaker
authors. Automatic browser-based drafts with unlimited reviewers. Full
online discussions -- no Web server needed!

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