Re: Information Architects; was: Re: job title nomenclature on biz cards

Subject: Re: Information Architects; was: Re: job title nomenclature on biz cards
From: eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 24 Aug 2004 12:34:32 -0400


"Gene Kim-Eng" <techwr -at- genek -dot- com> wrote on 08/24/2004 11:40:33 AM:
> I don't think there's much of a "standardise everybody
> else out of a job" factor in KMS.

While I did mean it 'tongue-in-cheek', I am partially serious. If the
system is to store the documents and classify them, with the effort to
catalogue them spread out to those that create the documents, you
certainly threaten anyone whose previous tasks involved producing the
reports and storing/classifying the documents.

For example, moving engineering drafting to a drawing management system
replaces site specific groups whose only purpose was to ensure that all
drawing were routed to the correct people and archived. Tracking document
status and delivery eliminates many tasks required by project management
to ensure milestone achievement.

While the people affected may be reassigned, you won't be popular with
them when their usual routine is reduced to a button click and they can no
longer baby and pamper their beloved spreadsheet and word processor files
all day long. ;)

Also, a good number of people lose a large amount or real and perceived
power. Once the information is easily browsable and manipulated, the
people involved are no longer 'indispensable' and they are no longer
required to be in the loop and do not control the purse strings to the
information they previously were in charge of. It is probably this
obstacle that presents the largest hurdle in getting company employees to
use the system. It is also the obstacle that is most important to smash
for the betterment of information flow and the good health of the
organisation.

Eric L. Dunn
Senior Technical Writer

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Re: Information Architects; was: Re: job title nomenclature on biz cards: From: Gene Kim-Eng

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