Re: Installation guide for Enterprise application

Subject: Re: Installation guide for Enterprise application
From: Atul J <atulj_1977 -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 31 Aug 2004 02:46:58 -0700 (PDT)


First of all, apologies to say that I do agree with
your management's view of a user without IT exp being
able to install the application based on the
Installation Guide.

I have come across installation guides in the
companies I have worked for, for Enterprise
applications. It is a bit strange if your client has
to take a third party's help in order to set up the
application your company has developed. So, I fully
agree that the installation guide u would be writing
should contain detailed and precise information about
the installation.

In addition to that, u can also add a troubleshooting
section at the end as an appendix to the installation
guide. Input for this section can come from various
sources in your organization such as : QA, Bug
Tracking software, a generous developer :-), Technical
Support staff (these guys would be able to give u the
actual scenarios faced by clients), and of course,
problems u might have come across when u tried to
install the Enterprise Application.

Hope this helps:-).

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Installation guide for Enterprise application: From: King, Shelly

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