Re: similar, yet different

Subject: Re: similar, yet different
From: Leo Hill <leochill -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 14 Sep 2004 08:53:42 -0700 (PDT)


My understanding is the (product) functions the same
with one or two modules installed. The difference is
that the production rate is faster with two modules,
otherwise the function is the same. If this is
correct, >>AND<< the majority of customers will
initially order the (product) with two modules
installed, then I suggest document that as the primary
form this product is delivered to the customer.

Then in a separate section in the back of the manual,
document the product (machine or whatever this is)
with one module installed. Specify the differences ?
besides just production rate. Is maintenance (if any)
different? Troubleshooting? Parts replacement? If
there is anything different, document those
differences, if not, refer the customer to section X
of chapter Y of the section that deals with the two
module version.

Stop there for the basic manual. Then write a second
manual for the upgrade from one module to two. This
would be included when a (single module) customer
orders the second module to upgrade the product.

In my experience and opinion as a customer and not
just a writer, making the manual easy to comprehend is
of primary importance. Intermixing explanations of
one and two module products within the same manual
sections is (IMO) not the prudent way to do this. Use
separate sections (not just chapters) within the
manual to document the differences. The KISS
principle applies here too.

Best,

Leo


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References:
Re: similar, yet different: From: Lisa Bronson

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