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I will address this not from a computer technology point of view but
from a human language instruction point of view.
These people should be gently coaxed I believe into using the technology
for the specific things that it's being used for at your site. How you
do that I don't specifically know, but I suppose being very creative
would help.
Jim Jones
+ tech writing/editing/illustration
+ Chinese, German, Spanish to English
+ cartooning + schematics + other
++++++++++++++++++++++++++++++++++++++
Chicago STC Technical Workshop Coordinator
I've been presented with a group of equipment operators; I'm uncertain
as to their age distribution although our general Site's average age is
above 40. Described as "computer phobic," some are neglecting to sign
onto computer to read e-mail and participate in procedure review
process. (Win2k, Lotus Notes 6 but I don't think that the particular
OS/e-mail system is the challenge ... it's not having basic computer
skills.) Any
advice as to materials/techniques I can use in coaching this group? I
am
googling but I would love to hear from others who have been in similar
situation who'd be willing to share.
>I'd give them a hard copy and let them use a red pen.
>If they are resistant to the technology, they probably don't NEED it to
achieve their goals. They may feel more comfortable with a hard copy and
a pen. If they are forced to use the computer, they may become
frustrated, and your feedback goes downhill from there.
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