RE: Placement of FAQ's

Subject: RE: Placement of FAQ's
From: "Oja, W. Kelly" <w -dot- kelly -dot- oja -at- verizon -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 19 Nov 2004 07:44:09 -0600

Bonnie stated:
>Do manuals now have FAQs? I associate that term with Web sites.

The idea of having a FAQ in an internal manual I am writing was
suggested to me. I am thinking that a TOC & index should suffice, but I
do need something along the lines of a troubleshooting guide, i.e. XXXX
for Dummies.

W. Kelly Oja
Verizon Airfone-- your Airborne Office
Verizon Airfone keeps you informed and in contact with colleagues,
co-workers, and family from the moment you settle into your seat. Make
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