RE: Document Distribution

Subject: RE: Document Distribution
From: "Parrott, Kathleen E." <kathleen -dot- parrott -at- ngc -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 22 Nov 2004 16:31:55 -0600


Thanks, Bonnie. I see that we do need that procedure about informing users. I don't think they'd pay me for my psychic abilities, anyway...

Kathy Parrott

-----Original Message-----
From: Bonnie Granat [mailto:bgranat -at- granatedit -dot- com]
Sent: Monday, November 22, 2004 4:25 PM
To: Parrott, Kathleen E.; 'TECHWR-L'
Cc: Sowka, Joseph
Subject: RE: Document Distribution



All those procedures but not one for informing users? Somebody forgot that
*most crucial* item when they planned this function. Let them do it now.

Tell them that if you were psychic, you'd be making bigger bucks. ; )

Bonnie Granat
http://www.GranatEdit.com
Cambridge, Massachusetts

> I have a problem that I hope someone here can help resolve.
> I am a Procedures Admin within a large government contracting
> company. Our procedures are published online after being
> amended and signed off by functional management. We have
> found, however, that the actual users are not getting the
> message that the process has changed. Now one could say that
> it's management's responsibility to get it to the actual
> users, users who are being written up by auditors for not
> knowing the document/process has changed, but all fingers are
> currently pointing in my direction as the villain. I,
> however, have no way of knowing who the actual user's are
> (BIG company).
>




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