Re: query re help

Subject: Re: query re help
From: peemo -at- hotmail -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sat, 27 Nov 2004 07:49:44 -0700

Jim Jones wrote:

... My question is, is it common for people (who are in this group, who
> are over 60 and who had trouble learning computers) to have such a large
> complaint against computer help?


I see it differently. If you had said the man was 30 and only used
computers at work, and had this attitude, would you have asked if "Is it
common for people [in THAT age group]..."?

Frankly, I think he made a fair statement. Many times computer help is
filled with jargon. To understand one answer means you must read the
definitions of words embedded in that answer. To many casual computer
users that is confusing.

I find many help applications nearly useless myself. And personally, I
don't believe that any one person in an age group is necessarily
representative. From what you've said, it seems more likely because of
his level of experience than his age.




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