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Re: Are there any statistics about online help/user manual use?
Subject:Re: Are there any statistics about online help/user manual use? From:TechComm Dood <techcommdood -at- gmail -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Mon, 29 Nov 2004 13:34:03 -0500
I know of no blanket study. I suggest conducting your own among your
own users to find out what their habits are. A blanket statistic won't
help you one bit.
On Thu, 25 Nov 2004 16:17:56 +0200, Risa Lotto <risal -at- amdocs -dot- com> wrote:
>
>
> Has anyone done a survey or know where I can get stats about the percentage of application users who use documentation?
>
> Thanks very much in advance,
>
> Risa Lotto
> Manager, User Documentation
> Amdocs Learning Services
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