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> While shyness comes into play, I feel that there
> another major factor - maybe the largest. I have
> always found that knowledge of essential procedure is
> turf; and that people - especially SMEs - will often
> defend "their" turf to the death.
I disagree. This "turf" business is a symptom of a very basic issue...
reciprocal compensation. I've learned that any SME of any kind is
approachable and helpful if you can go for a win-win and not just
hound them for info that will benefit your own work.
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