Re: I have proof

Subject: Re: I have proof
From: eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 14 Apr 2005 15:59:51 -0400


bounce-techwr-l-106467 -at- lists -dot- techwr-l -dot- com wrote on 04/14/2005 12:45:25 PM:
> Doesn't it say something about the size of the number that 1) Apple
> needed to create a web page explaining alternate ways to read a
> serial number, and 2) that one of their methods includes using a
> magnifying glass?

Perhaps it does, perhaps it doesn't. Web and help pages need to be created
for all kinds of reasons. Should products be changed to eliminate ALL
those pages? While limiting the required help is a good and noble goal,
eliminating them is impossible. Especially considering many may be
contradictory and be required by different audiences.

But even those shortfalls that merit attention and are possible faults
don't mean that the solution is changing the product. Sometimes, it's not
cost effective or simply art/design and marketing rule. In the case of the
iPod, I'd guess the marketing/design

Besides, what of all the blind users? Surely there's enough "real-estate"
on an iPod to include a braille copy of the serial number. <g>

Eric L. Dunn
Senior Technical Writer

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References:
Re: I have proof: From: John Posada

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