Re: How do you maintain dynamic material

Subject: Re: How do you maintain dynamic material
From: "Guy K. Haas" <guy -at- hiskeyboard -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 25 Apr 2005 18:27:08 -0700


Sounds like a case for a multiple-author weblog. Helpdesk personnel can enter info and doc can edit it. You could set up RSS feeds to enable both sides to subscribe and be alerted to new postings. Naturally, someone must take charge and assign roles and monitor that they are being performed. That way responsibility is shared, but someone IS IN CHARGE. Maybe that role itself can be put on rotation.

--Guy K. Haas
Software Exegete in Silicon Valley

Denise Lystad wrote:

I have been asked to develop a process for writing and maintaining
information that our Helpdesk gathers and publishes online for both
themselves and our users.


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References:
How do you maintain dynamic material: From: Denise Lystad

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