Re: Online Installation Guide

[Bill Swallow <techcommdood -at- gmail -dot- com>]

We provide CHM for installer help. Customers seem to like it. We got a
few kudos, and no complaints.

We also provide install info in print and in PDF (on disc and on the
web). But the Help was designed to help them through the tougher
decisions during a custom install.

If you're working with a "standard" desktop app, no Help *should* be
required... should be a "next next next done" scenario.

On 4/28/05, Ashaki K. Hamlett <ashaki -at- altair -dot- com> wrote:
> 
> In my new position, I've been assigned to evaluate the installation guide
> and make any recommendations as to how the document can be more usable.
> Before I begin to write recommendations for the existing guide, I was
> wondering have any of you created an online installation guide (for example,
> a Win Help system with field-level context sensitivity that is accessed
> within the installation wizard) oppose to the traditional hard copy
> installation guide. If so, how did users react to this type of guide? Did
> management have to be persuaded to go with an online guide oppose to a hard
> copy? If so, what were some of your arguments that won them over?
> TIA,
> Ashaki

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