Re: Client Newsletter

Subject: Re: Client Newsletter
From: Lou Quillio <public -at- quillio -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 13 May 2005 12:58:19 -0400

Jones, Donna wrote:

No one appreciates having the words "irrelevant" and "dumb"
thrown into a reply to them when they're looking for advice. I
thought your reply was harsh and unhelpful, at best. I can see
why Lyda took offense because your response came off as a verbal

Yeah, too strong, Dood. I should know.

But let's not overlook the valuable free advice. A newsletter is probably the wrong device. An online knowledge base seems better, maybe with tickler emails to the customers when a particularly common problem is answered particularly well in a new KB article.

And if there must be a printed newsletter (who reads them?), the KB articles might refactor as its content. Sure beats writing newsletter content to deadline.



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RE: Client Newsletter: From: Jones, Donna

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