RE: A technique to get on development's good side

Subject: RE: A technique to get on development's good side
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 13 May 2005 13:22:17 -0400


User and Customer are not always the same person. Or as Michael Shea
wrote on TECHWR-L way back in '02, "Our customers are in layers." See
http://tinyurl.com/4kzhv

Without the *customer*, as you say, there would be no company. Other
common versions: "The customer is always right," "The customer is King,"
etc.

Personally, I try to be an advocate for quality. Sometimes, quality
improvement is invisible to the customer, the user, and even your boss.

-- Dan Goldstein

> -----Original Message-----
> From: Poster
> Sent: Friday, May 13, 2005 12:31 PM
> To: TECHWR-L
> Subject: Re: A technique to get on development's good side
>
> ... I always view myself as a user
> advocate, and I expect that everyone at every level to think
> of themselves as the same. Why? Without the user, there would
> be no company...

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