Re: Customizable user guide?

Subject: Re: Customizable user guide?
From: Art Campbell <art -dot- campbell -at- gmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 5 Jul 2005 17:45:23 -0400


I believe I'd use two tools in Acrobat 7. Baseline would be a document
delivered in a .PDF created with Acrobat 7, and with Commenting Enabled.
Which allows the customers/users to add their own comments,
annotations, graphics, files, etc. to the .pdf. with (free) Reader 7.
Including adding comments that say "We don't use this feature."

The second tool would be to tell the customers how to modify the
baseline .pdf with the full version of Acrobat, with which they could
remove sections that document features they don't use. Or, if you're
feeling entreprenurial, offer to customize their doc for them... for a
fee.

Art

On 7/5/05, Goldstein, Joan <jgoldstein -at- connected -dot- com> wrote:
>
> One of my deliverables for the next release is to create a sort of
> template/boilerplate for a user guide that a customer can use to create
> a customized version of the document. Because our product has a lot of
> features that customers can turn on or off before they install the
> software on an end-user's machine, we want to provide them with a
> document that allows them to pick and choose the descriptions and
> procedures for the features that they actually use in their environment
> and build their own manual. (customers have actually asked for this.)
>
> One of the requests from our product manager is that we create a
> document that does not allow customers to actually change the content
> that we provide but it should allow them to hide or show the relevant
> parts. I will most likely use Word or PDF as for this document (our
> product is Windows based and these are probably the most common tools
> for our customers). I've yet to find any built-in feature in Word or
> PDF that allows me to control content and then allow someone else to
> show/hide sections. Has anyone out there ever created a document like
> this? I'm lookin' for ideas!
>
> Thanks in advance!
>
>
> Joan Goldstein
> Principal Technical Writer
> Iron Mountain Incorporated
> 508-808-7327
> There will always be something to believe in.
> ---Shawn Colvin


--
Art Campbell art -dot- campbell -at- gmail -dot- com
"... In my opinion, there's nothing in this world beats a '52 Vincent
and a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358

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References:
Customizable user guide?: From: Goldstein, Joan

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