RE: What do you call this doc?

Subject: RE: What do you call this doc?
From: "Nuckols, Kenneth M" <Kenneth -dot- Nuckols -at- mybrighthouse -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 2 Aug 2005 10:13:43 -0400

Claire asked...
> Hi all - I am creating a template for a document that is currently
> called a Post-Mortem document. I would call it more like an incident
> resolution summary. It is provided to our customers to recap a system
> outage problem and document what happened, why it took the time it
> to resolve it, and what steps will be taken in the future to avoid a
> reoccurrence.
> My question is two-part: What do you call this document? It needs a
> title, and I have an aversion to "Post-Mortem" - no real basis for
> other than a distaste for the term and its connotation. It also sounds
> like jargon to me. If the standard is to call it this, then that's
> I'll acquiesce. However, if there is an alternative, I'd like to try
> Does anyone know of any templates styles I can have a look at to
> determine the best headings for sections to be included? I've already
> Googled this to see what I could find, and can't find much that fits.

I think your suggestion of Incident Resolution Summary might be a good
one. Alternatively using your description I might call it a "System
Outage Report." I agree that "Post-Mortem" is inappropriate--it makes
it sound like either your customer or your service is deceased...

At the moment I have no suggestions for templates.

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