RE: What do you call this doc?

Subject: RE: What do you call this doc?
From: "Nuckols, Kenneth M" <Kenneth -dot- Nuckols -at- mybrighthouse -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 2 Aug 2005 10:13:43 -0400


Claire asked...
>
> Hi all - I am creating a template for a document that is currently
> called a Post-Mortem document. I would call it more like an incident
> resolution summary. It is provided to our customers to recap a system
> outage problem and document what happened, why it took the time it
took
> to resolve it, and what steps will be taken in the future to avoid a
> reoccurrence.
>
> My question is two-part: What do you call this document? It needs a
> title, and I have an aversion to "Post-Mortem" - no real basis for
that
> other than a distaste for the term and its connotation. It also sounds
> like jargon to me. If the standard is to call it this, then that's
fine,
> I'll acquiesce. However, if there is an alternative, I'd like to try
it.
>
> Does anyone know of any templates styles I can have a look at to
> determine the best headings for sections to be included? I've already
> Googled this to see what I could find, and can't find much that fits.
>

I think your suggestion of Incident Resolution Summary might be a good
one. Alternatively using your description I might call it a "System
Outage Report." I agree that "Post-Mortem" is inappropriate--it makes
it sound like either your customer or your service is deceased...

At the moment I have no suggestions for templates.


CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient of this e-mail, please notify the sender immediately by return e-mail, purge it and do not disseminate or copy it.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l


---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.



Previous by Author: New TECHWR-L Poll Question - Why discuss certification?
Next by Author: RE: techwr-l digest: August 01, 2005 - cert comment and over-sized doc
Previous by Thread: Re: What do you call this doc?
Next by Thread: RE: What do you call this doc?


What this post helpful? Share it with friends and colleagues:


Sponsored Ads