TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Problems in Navigating Online Help: Clues from User Search Patterns http://www.winwriters.com/articles/navigation/index.html
Covers usability issues in online help systems (or at least in an online help system used in a study). Could provide a heads up for your own systems.
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