Re: Possible knowledge base project?

Subject: Re: Possible knowledge base project?
From: John Posada <jposada01 -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 5 Aug 2005 13:32:31 -0700 (PDT)

> Our sales people each keep a set of two big fat binders full of
> pricing and product information. This info comes from many
> sources. I have been asked to put these books online.
> there is a significant unwillingness on the part of the
> salespeople - they like having their books, and there are
> definitely significant usability aspects that they will lose
> if the books are taken away (such as their Post-Its!).

Having been in corporate IT sales for 18 years prior to this
profession and who later worked for a major telecom provider on a
project to reengineer the worldwide sales process, I gotta ask..what
problem are you trying to solve?

The reason I ask is, the problem you are trying to solve will have a
major impact on the solution.

keep in mind that some if not all of them see any change to their
process as a change to their income.

John Posada
Senior Technical Writer

"What do we want? More than
anybody else has."
Steve Ballmer


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Possible knowledge base project?: From: Gen Whitt

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