Quality

["Terry Sole" <Terry -dot- Sole -at- telus -dot- com>]

Can anyone suggest a book or paper that deals with quality and/or performance metrics associated with technical writing. I realize that this is a very contentious issue but I'm looking for a place to start.

Thanks
Terry


Terry Sole - Proposal Manager  | TELUS Solution Team
Tel: (416) 883-4361   | Cell: (416) 882-4807  | Fax: (416) 883-4759
Terry -dot- Sole -at- telus -dot- com 
7F - 11 King Street West, Toronto, ON  M5H 4C7

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