RE: Quality

Subject: RE: Quality
From: "Prabhat Singh" <p -dot- singh -at- HotPOP -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 24 Aug 2005 10:50:04 +0530

Hi Terry,

See the simple metrics for documentation:
Good documentation will generally have certain basic characteristics or
attributes that ensures its effectiveness as a means of communicating
information to the reader. In this article we list various criteria that you
can use to appraise the effectiveness or quality of documentation. While
ultimately it is the degree to which a particular document matches the
requirements of its targeted audience that determines its effectiveness,
this set of criteria at least provides an objective means of measurement.
For more information on the same, see the book recommended by Lisa:
"Developing Quality Technical Information" by IBM press - it's has
everything that you might need to know ...

All the best,

- Prabhat


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