Opening CHM files from withing a CHM - on a CD - looking for work around

Subject: Opening CHM files from withing a CHM - on a CD - looking for work around
From: "Shapiro, Deborah [BWIIL]" <dshapiro -at- bwiil -dot- jnj -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 10 Nov 2005 13:04:23 +0100

Hi All,

I am writing to this list, as I hope that someone can advise what your
workaround is - or how this problem changed your help strategy.

As many of you know (by now) - MS has put out some kind of a patch that
prevents opening .CHM files from a network, or from being able to read a
secondary .CHM form within a primary .CHM

Our company has a standard that prevents us from over-riding the MS patches.

We have documentation CDs that have a primary .CHM file. I have compiled it
to include another .CHM file that is called up for supplementary
information. This worked quite well for a couple years.

Suddenly, with this MS Patch - we are have a problem. The CD is distributed
- people open the primary .CHM and click the secondary .CHM. The secondary
one CAN be opened, but only the TOC is displayed, nothing else. The user can
save the .CHM to their hard disk and then open the file - but it kind of
defeats the purpose of a mobile documentation CD that can be opened on any
computer (for technicians).

Has anyone else encountered this problem? If so, how did you overcome it?
Is the only solution truly to depart from .CHM to pure HTML (and having
hundreds of html files)?

Thanks in advance

Debbie Shapiro


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