RE: Bone-headed Question

Subject: RE: Bone-headed Question
From: "Walden Miller" <wmiller -at- vidiom -dot- com>
To: "'David Loveless'" <daveloveless -at- gmail -dot- com>, "'TECHWR-L'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 14 Nov 2005 10:11:46 -0700

"I would prefer something more along the lines of end-user
documentation and training, but I'm okay with software documentation.

Any thoughts and ideas would be greatly appreciated. "

David,

Like others that have replied, I am mystified by the end-user vs. software
distinction you make.

Documentation that accompanies a product (or is the product) is end-user
documentation. The end-user is the variable that defines how different the
docs have to be. API documentation is an end user doc for the application
developer; installation documentation is an end user doc for the installer;
"how to" instructions are end user docs for the dad building the swing-set,
etc.

I am uncertain of the origin of the term end-user doc, but my faulty memory
puts emphasis on the polishing of documents for delivery and a way of
distinguishing "internal" documents from public documents. In other word,
marketing speak that became mainstream. These distinguishing features still
hold true. End-user docs should be polished (but often aren't) and are
quite different from internal documents (but often aren't).

Regardless of distinctions and quality of documents, you can make a living
off of writing internal docs for software companies, insurance companies,
banks, etc. You can also make a living writing end-user docs for insurance,
banking, marketing, hardware, etc.

Software is just a large market for hiring writers.

Good luck on your job search,

walden



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References:
RE: Bone-headed Question: From: Neumann, Eileen

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