RE: Imperatives in procedures?

Subject: RE: Imperatives in procedures?
From: "Nuckols, Kenneth M" <Kenneth -dot- Nuckols -at- mybrighthouse -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 22 Nov 2005 08:41:57 -0500

Jeff Scattini asked...

> >
> > ...I learned that one should always put the user-imperative at the
> > beginning of each step:
> >
> > 1. Click Start on the toolbar.
> > 2. Select the program you want and double click that program.
> >
> > However, one of my product managers wants to bury the imperative in
> > surrounding text:
> >
> > 1. On the left-hand side of the toolbar, click the Start button.
> > 2. You can from there, search for the program that you want and then
> > click that program to open it. The program window will then open.
> >
> > I have searched the MS Manual of Style...
> >
> > I'm trying to get a sense if I'm picking a dumb battle...
>

My question concerns the deliverable format. Are you creating a document
on paper or are you creating online help? If you're creating a paper
(or PDF) deliverable, what options do you have to include graphics or
screenshots? If you can include a detailed screenshot of the user
interface, you might be able to use some sort of callout, highlighting
or pointer to emphasize the location of the element on the screen.

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