Re: Help & Manual questions.

Subject: Re: Help & Manual questions.
From: Al Geist <al -dot- geist -at- geistassociates -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 01 Dec 2005 07:59:14 -0500

Kate Stout wrote:

The basic model is like most of these conversion tools. It uses word heading styles as the basis for splitting the document into pages. If your Word inexperienced users are going to have problems with that, then you're already in big trouble ;-)

You nailed the crux of my problem...the level of inexperience in the basic program they will be using to develop both the printed and online documentation. However, they also recognize this problem and have since asked me to train the developer in both Word and whatever program is decided upon for the Help. Obviously what they need is a TW onboard (or at least on retainer) that would maintain their documentation while allowing the developer to focus on developing. It would save them money and frustration in the long run.


Al Geist, Geist Associates
Technical Writing, Online Help, Marketing Collateral, Web Design, Award Winning Videos, Professional Photography
Office: 802-658-3140

Cell: 505-400-4128
E-mail: al -dot- geist -at- geistassociates -dot- com <mailto:al -dot- geist -at- geistassociates -dot- com>
URL: <> (online portfolio/resume)

See also:
URL: <> (fine art prints for home or office and note cards for all occasions)

"When the situation is absolutely hopeless, you have nothing to worry about."
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Help & Manual questions.: From: Kate Stout

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