Re: Knowledge Base Guidelines

Subject: Re: Knowledge Base Guidelines
From: "Tara Charter" <tara -dot- charter -at- physiciansmutual -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 06 Dec 2005 13:56:38 -0600

yah - i have been tasked with the same thing - help!

Nicole Bogdanovic wrote:

> Hello all,
>
> I've been asked by our Support Team to help them set up a new Knowledge Database and create guidelines for writing/structuring articles.
>
> Does anyone have some experience in this area? Can you send me some pointers about what works and what doesn't, any recommended reading/resources, tips and pitfalls, troubleshooting flowchats, etc?
>
> The intended audience is our software end-users (municipal clerical staff mostly, with low to medium technical knowledge/ability) and our purpose is to help them problem solve on their own.
>
> Thanks in advance!
>
> ~Nicole.
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
> Help. And online anything else. Redesigned interface with a new
> project-based workflow. Try it today! http://www.webworks.com/techwr-l
>
> Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author
> content and configure Help in MS Word or any HTML editor. No
> proprietary editor! *August release. http://www.componentone.com/TECHWRL/DocToHelp2005
>
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>
> Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
> http://www.techwr-l.com/techwhirl/ for more resources and info.




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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l

Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author
content and configure Help in MS Word or any HTML editor. No
proprietary editor! *August release. http://www.componentone.com/TECHWRL/DocToHelp2005

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You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

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Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.


Follow-Ups:

References:
Knowledge Base Guidelines: From: Nicole Bogdanovic

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