Re: Expanding a Company's Technical Writing Group

Subject: Re: Expanding a Company's Technical Writing Group
From: Bill Swallow <techcommdood -at- gmail -dot- com>
To: "Jennifer_Gidner -at- dom -dot- com" <Jennifer_Gidner -at- dom -dot- com>
Date: Tue, 6 Dec 2005 15:35:28 -0500

Hi Jennifer,

Do you have metrics that show the ROI in having a documentation group
around? Can you show the tangible benefits of documentation for your
products? Basically, do you have tangible proof that you perform a
service that both aids customers and saves/makes the company money?

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Bill Swallow
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References:
Expanding a Company's Technical Writing Group: From: Jennifer_Gidner

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