RE: Expanding a Company's Technical Writing Group

Subject: RE: Expanding a Company's Technical Writing Group
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 6 Dec 2005 15:47:34 -0500

Some common ways that good documentation provides real value:

* By reducing the risk of mistakes ("Was that Mars probe supposed to use
metric or English units?")

* By reducing the time spent answering support calls ("Try the
instructions on page 17, and call me back if it still doesn't work.")

* By making the product look good ("They cost about the same, but this
one's got better instructions.")

* By illuminating processes and design details ("If that flow chart is
accurate, we've got about 400 lines of unnecessary code.")

* By satisfying regulatory requirements ("Can you make that document
work for the FDA *and* the ISO audits?")

-- Dan Goldstein

> -----Original Message-----
> From: Jennifer_Gidner
> Sent: Tuesday, December 06, 2005 2:52 PM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Expanding a Company's Technical Writing Group
> ... We just got a new boss and he wants to expand our group. He has
> asked me to "make him believe" - come up with a strategy to expand the

> group. He wants to know how it's done at other companies, how does he

> market us, do we provide real value, etc...

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