RE: Expanding a Company's Technical Writing Group

Subject: RE: Expanding a Company's Technical Writing Group
From: Jennifer_Gidner -at- dom -dot- com
To: <chad -at- architext-usa -dot- com>
Date: Tue, 6 Dec 2005 16:15:25 -0500


Both you and Bill posed good question. My boss wants to expand the TW
group because his boss feels technical writing is needed. He actually sees
that people need guides to tell them how to use the software our
programmers create. It's that simple.

I have no real concrete way to measure our ROI. We literally spend most of
our time cranking out user guides and Help systems for the various
applications our in-house programmers produce. (We work for a major
utility.) So, honestly, I know we help people, but I don't know how to
quantify that information.

Thanks as always for any help,


"Chad LaCroix"
<chad -at- architext-u> To
<Jennifer_Gidner -at- dom -dot- com>,
12/06/2005 03:42 <techwr-l -at- lists -dot- techwr-l -dot- com>
PM cc

Please respond to RE: Expanding a Company's Technical
<chad -at- architext-u Writing Group>

Hi Jennifer,

I agree with Bill, any info that you can get to your boss that describes
your value to the bottom line is always a huge plus.

As for my own $.02 ->

Try to find out what his goals are. Does he want to expand your dept. to
write more content...better content? What are his motives? What made him
take this initiative?

If you can find out what his goals are and align them with how you present
the advantages of expanding your dept. you stand a pretty good chance. Try
to draw him a map to where he wants to be with your arguments for

Can you tell I write Mar/Comm? =)



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RE: Expanding a Company's Technical Writing Group: From: Chad LaCroix

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