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* Reduces the risk of mistakes ("Was that Mars probe supposed to use
metric or English units?")
* Reduces the time spent answering support calls ("Try the instructions
on page 17, and call me back if it still doesn't work.")
* Makes the product look good ("They cost about the same, but this one's
got better instructions.")
* Illuminates processes and design details ("If that flow chart is
accurate, we've got about 400 lines of unnecessary code.")
* Satisfies regulatory requirements ("Can you make that document work
for the FDA *and* the ISO audits?")
-- Dan Goldstein
> -----Original Message-----
> From: Bill Swallow
> Sent: Monday, December 12, 2005 4:15 PM
> To: Bonnie Granat
> Cc: TECHWR-L
> Subject: Re: Documenting A Ballet Dance
> ... Anyone can write a document. Personally I think it's high time
> writers took note of this. Sure, it may not conform to your exacting
> standards, but it'll probably be adequate...
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