RE: User vs. ???

Subject: RE: User vs. ???
From: "Nuckols, Kenneth M" <Kenneth -dot- Nuckols -at- mybrighthouse -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 13 Dec 2005 15:29:07 -0500

Margie Monforton asked...
> Hi all,
> My manager is averse to using the term "user" when referring to people
> who access our training and/or technical information via the Web. I
> remember hearing discussions of "user" versus "reader" or "consumer,"
> but my searches of online journal databases, the Web (through Google),
> and the TECHWR-L list have come up empty.
> Does anyone know of some resources that address this question? If not,
> what are your thoughts?

In our group we often refer to the reader of our documentation as the
"customer" or "client" -- and usually distinguish readers as "internal"
and "external" clients or customers. I ran "user" through
just for giggles and grins, and didn't come up with anything that really
knocked my socks off.

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