Re: Don Norman on Manual Writing
Analysis is a discovery process; design is not.--
Business Analysts and Requirements Analysts are a
couple of examples of people who do analysis - but not
design. In the organizations that I have worked in,
BAs and RAs were not part of the design group.
Much more important than missed/dropped details in
transfer from analyis to design is the problem of
short-circuited analysis, which inevitably happens
when (true) analysts are under the same management as
the design folks.
Professor, Technical Communication
Seneca College of Applied Arts & Technology
Toronto, ON 416.491.5050 x3133
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Re: Don Norman on Manual Writing: From: Tony Markos
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