Follow-up: Don Norman on 'How To Write an Effective Manual'

Subject: Follow-up: Don Norman on 'How To Write an Effective Manual'
From: "Jens Reineking" <J -dot- Reineking -at- interkomelectronic -dot- de>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 5 Jan 2006 09:22:10 +0100 (CET)

Don Norman has answered some questions and commented on our discussion. That he refers to the list
as a blog, well, it is sometimes confusing, with all that online communication styles.

Complete arcticle, comments and answers at

And this is the part about us:


This article has been blogged on the Tech-Whrl-list, a forum for Technical Writers. Some agreed
with me, some disagreed. Some misunderstood, some did understand. In other words, a typical
blogfest. Still, if you are interested in the practical difficulties of carrying out these ideas,
you might enjoy the blogging commentary. I do point out that my article was of necessity short and
simplified. many of the practical considerations mentioned by the writers are absolutely correct,
and my wish to get rid of the legal jargon that prevents the reader from getting to the manual may
prove to be a legal impossibility. So read the bogs with the same delight and confusion as I did.
That is real life: delightful, confusing, frustrating."


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