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The only documents we produce in print are some pre-sales test
reports. All of our user docs are either PDF (for the manuals) or
text files (release notes and configuration tables). However, our
products themselves are delivered to our customers over FTP
as UNIX tarballs, so our deployment model may not be very
applicable to many other products.
----- Original Message -----
From: "Bill Swallow" <techcommdood -at- gmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Thursday, January 05, 2006 7:23 AM
Subject: saving trees (printing)
I'm interested in cutting down the number of pages in our printed
manuals in favor of electronic delivery (PDF, HTML, c-s Help systems,
etc.). I wanted to get a feel from people who have done this as to
what the customer reaction was. Please don't reply with comments on
the value of print and so forth (at least not to this thread)... I'm
just looking for customer reactions. We're doing our own audience
analysis, content analysis, and so forth, but having some outside info
will also help in our decisions.
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