Re: complete documentation

Subject: Re: complete documentation
From: Stuart Burnfield <sburnf -at- au1 -dot- ibm -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 13 Jan 2006 14:22:41 +0800

Barry Campbell <barry -dot- campbell -at- gmail -dot- com> said:
> ... that means I need to ask the customers what *they* mean - what's
> missing, in *their* minds? What do they need that they're not getting?
> Why are *they* characterizing the documentation as incomplete?

To put it another way, imagine your product is a 1000-piece jigsaw and some
customers are saying it's not complete. Does this mean they really want a
1500-piece jigsaw? Or that all the pieces are there but the picture isn't
quite the same as the picture on the box? Or are a few of the pieces

In my TW experience it's usually the missing pieces, but management usually
assumes the customer wants a bigger jigsaw.



Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today!

Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author
content and configure Help in MS Word or any HTML editor. No
proprietary editor! *August release.

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.

Previous by Author: Re: saving trees (printing)
Next by Author: Re: The non-learning organization?
Previous by Thread: RE: complete documentation
Next by Thread: Rise In Number of Tech Writing Jobs?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads