RE: Documentation Issues: Lawsuits, Regulatory Actions

Subject: RE: Documentation Issues: Lawsuits, Regulatory Actions
From: "Nuckols, Kenneth M" <Kenneth -dot- Nuckols -at- mybrighthouse -dot- com>
To: "Gene Kim-Eng" <techwr -at- genek -dot- com>, "Scott Abel" <abelsp -at- netdirect -dot- net>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 17 Jan 2006 08:30:32 -0500

Gene said...
> I know of several instances where companies were sued by people
> *claiming* that products had inaccurate or misleading information in
> their product documents. However, in all of the instances I can think
> of, the suits were either thrown out or the companies won. I'm sure
> there must be a case somewhere in which someone sued and won
> using poor product documentation as an arguement, but off the top
> of my head I can't think of any.

What about suits due to a _lack_ of documentation? I think we all
remember what most consider the "frivolous" lawsuit against McDonald's
over the hot coffee a woman spilled on herself. She sued and won because
she claimed the restaurant didn't warn her that the coffee was hot.

Now every take-out coffee cup from every restaurant you visit says
something like "CAUTION: THIS BEVERAGE IS EXTREMELY HOT." (Quoted from
Dunkin' Donuts cup).

So I don't know if this meets an example of what you're seeking, but
that's a case where non-existent documentation landed a company in legal
hot water (forgive the pun, please, it's early).

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient of this e-mail, please notify the sender immediately by return e-mail, purge it and do not disseminate or copy it.

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today!

Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author
content and configure Help in MS Word or any HTML editor. No
proprietary editor! *August release.

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.

Previous by Author: RE: What's wrong with this picture?
Next by Author: RE: Hourly vs. Salaried
Previous by Thread: RE: Documentation Issues: Lawsuits, Regulatory Actions
Next by Thread: RE: Documentation Issues: Lawsuits, Regulatory Actions

What this post helpful? Share it with friends and colleagues:

Sponsored Ads