My TECHWR-L | Articles | Community | About TECHWR-L

[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: On Office Politics and Being the New Kid

Subject: Re: On Office Politics and Being the New Kid
From: Janice Gelb <janice -dot- gelb -at- sun -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 07 Feb 2006 09:13:40 +1100

Ron Hearn wrote:

Hi Lori
It sounds like you are definitely stepping on the other person's toes
and her rather bizarre conception of the purpose of documentation. It
reminds me of the developers' mantra - "if an application was difficult
to develop, it should be hard to use."
In your case, I think you have to go back to your job description or
role and see if documenting her area is part of your mandate. If it is,
you should inform her that she is preventing her from performing your
role. You might also list the well-worn benefits of documentation (e.g.
fewer support desk calls etc.). Failing that, I would recommend
escalating the issue to your manager, who should be aware of what is
going on if you can't resolve it.
>


Actually, I would reverse the order of this strategy
and use a Miss Manners approach to my manager: "Just
wanted to clarify my job responsibilities - I thought
that part of the reason I was hired was to provide
documentation for the system but the intranet site
manager has indicated that the site is her responsibility
and she doesn't want notes on the procedures found there.
Could you confirm whether those procedures are part
of my responsibilities?"

If your manager confirms that they are, you can tell the
person who has been maintaining the site that you have the
authority to ask for changes. In a nice way, of course :->

-- Janice
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at http://www.componentone.com/TECHWRL/DocToHelp2005

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-
To unsubscribe send a blank email to techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.

Follow-Ups:

References:
RE: On Office Politics and Being the New Kid: From: Ron Hearn

Previous by Author: Re: Keep it on technical communications
Next by Author: Re: On Office Politics and Being the New Kid
Previous by Thread: RE: On Office Politics and Being the New Kid
Next by Thread: Re: On Office Politics and Being the New Kid

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]