RE: The New Communication (was Formality going Bye, Bye)

Subject: RE: The New Communication (was Formality going Bye, Bye)
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 13 Feb 2006 13:15:42 -0500

> -----Original Message-----
> From: Gene Kim-Eng
> Sent: Monday, February 13, 2006 1:05 PM
> To: Bonnie Granat; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: The New Communication (was Formality going Bye, Bye)
> The next step in this argument is to raise the question of
> what constitutes "standard." Is it the grammatically correct
> English primer usage drummed into us in grade school that nobody
> seems to use today *except* people grumbling about the decline
> of the English language, or if you are creating documentation
> for the users of a product, is it the form that is in wide use
> by those users?...

The correct answer is (c), none of the above.

The English that is in wide use by your users is often riddled with
errors and inconsistencies. The correct form is the one that best suits
their use -- not necessarily the one that they themselves use.

-- Dan Goldstein

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