Documenting SOPs?

Subject: Documenting SOPs?
From: "Gildemeister, Sherrian" <Sherrian -dot- Gildemeister -at- sogeti -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 21 Feb 2006 10:50:55 -0500

Hi, folks - delurking to ask a question (and I'll apologize if this
goes through more than once; I've had some email problems lately?)

Can anyone point me to some resources that cover the process of
documenting Standard Operating Procedures in an IT environment?

Is anyone familiar with a formal distinction between Standard
Operating Procedure and Current Best Approach, and could anyone point
me to a resource that discusses the differences?

Sherrian Gildemeister

sgildeme -at- sogeti -dot- com


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