Re: Help for Real-Time Support

Subject: Re: Help for Real-Time Support
From: "Bill Swallow" <techcommdood -at- gmail -dot- com>
To: "Edina Monsoon" <edina_monsoon_2005 -at- yahoo -dot- co -dot- uk>
Date: Thu, 2 Mar 2006 14:17:32 -0500

> * What are the help formats?

I've delivered help to CS departments in WinHelp, HTML Help, and HTML format.

> * What are the guidelines to develop such helps (style
> related)?

The requirements should vary based on the department need. I had to
follow the call flow for one, and I had to cater to multiple
entrypoints in another. The basic guideline should be that the info
needs to be clear, concise, exact, and easy to navigate. Info at their
fingertips. A good natural language query should help, but isn't

> * What are the measures to maintain usability of these
> helps?

No impact to call response time.

> I appologize if I sound too abstract/ hypothetical/
> novice....:)

Why? We all have to start somewhere. :-)

Bill Swallow
HATT List Owner
WWP-Users List Owner
I support Char James-Tanny for STC Secretary.

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!.

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at

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Help for Real-Time Support: From: Edina Monsoon

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