Re: Help for Real-Time Support

Subject: Re: Help for Real-Time Support
From: "Bill Swallow" <techcommdood -at- gmail -dot- com>
To: "Edina Monsoon" <edina_monsoon_2005 -at- yahoo -dot- co -dot- uk>
Date: Thu, 2 Mar 2006 14:17:32 -0500

> * What are the help formats?

I've delivered help to CS departments in WinHelp, HTML Help, and HTML format.

> * What are the guidelines to develop such helps (style
> related)?

The requirements should vary based on the department need. I had to
follow the call flow for one, and I had to cater to multiple
entrypoints in another. The basic guideline should be that the info
needs to be clear, concise, exact, and easy to navigate. Info at their
fingertips. A good natural language query should help, but isn't
necessary.

> * What are the measures to maintain usability of these
> helps?

No impact to call response time.

> I appologize if I sound too abstract/ hypothetical/
> novice....:)

Why? We all have to start somewhere. :-)

--
Bill Swallow
HATT List Owner
WWP-Users List Owner
42.8162,-73.7736
http://techcommdood.blogspot.com
============================
I support Char James-Tanny for STC Secretary.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!. http://www.webworks.com/techwr-l

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at http://www.componentone.com/TECHWRL/DocToHelp2005

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.


References:
Help for Real-Time Support: From: Edina Monsoon

Previous by Author: Re: Just what do I need to know about lotus Notes? Thanks for all the responses
Next by Author: Re: Font Type/Size for online help?
Previous by Thread: Help for Real-Time Support
Next by Thread: RE: Help for Real-Time Support


What this post helpful? Share it with friends and colleagues:


Sponsored Ads