RE: Developing a troubleshooting guide

Subject: RE: Developing a troubleshooting guide
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 10 Mar 2006 09:40:59 -0500

> -----Original Message-----
> From: Peter Neilson
> Sent: Friday, March 10, 2006 8:06 AM
> To: Joe Malin; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Developing a troubleshooting guide
> There is a way that has been known for years and has lain
> unused as far as I know. The software (or some smart
> hardware) asks the user, "Have you read the READ THIS FIRST
> manual or card?" If the user answers, "Yes," the equipment
> refuses to operate, and continues to ask the question.
> Somewhere on page two or three of READ THIS FIRST is the
> *correct* answer. It's something like, "Sure have," or
> "You betcha."

Perhaps this method has lain unused for years because companies don't
want to antagonize their customers.

Instead of punishing users for not reading the manual, how about
rewarding them for reading it? You could prompt them to receive coupons,
rebates, or chocolate* by retrieving that same information.

-- Dan Goldstein

* Chocolate bar wrapped in custom-printed wrapper with your product's
logo (and don't forget the "may contain tree nuts" warning)

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