Re: Boring documentation? or bored users?

Subject: Re: Boring documentation? or bored users?
From: Peter Sturgeon <prsturgeon -at- yahoo -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 22 Mar 2006 14:40:08 -0500 (EST)

--- Geoff Hart <ghart -at- videotron -dot- ca> wrote:

> Most people turn to the docs for one reason only, and only when they
> absolutely have to do so: to help them solve a problem or accomplish
> something.

I'm never bored when I look up a phone number, but I'm not engaged
either. I'm just using the phone book as part of an intermediate step
towards a goal.

Boredom is related to certainty. If I know something already, I can be
bored by hearing about it again. (too easy)

If I think it's impossible to know, like physics, in my case, I can
claim boredom when hearing about it. (too hard)

So it has to be familiar enough that I feel safe, but novel enough to
awaken my interest. (just right)

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Boring documentation?: From: Geoff Hart

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