Re: The 6-million-dollar documentation mistake

Subject: Re: The 6-million-dollar documentation mistake
From: "Edwin Skau" <eddy -dot- skau -at- gmail -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 24 Mar 2006 11:28:40 +0530

I've seen a similar verdict on the Challenger disaster I think.

I don't think this is as much a tribute to the importance of documentation
as passing the buck to poor documentation. It is an effective way of
sweeping the blame under the carpet, or lynching an unidentifiable someone.

I don't know if absence of a documented procedure is a good excuse for not
removing landing gear pins. I'm not sure if you'd excuse your mechanic or
plumber of shoddy work because the procedures were inaccurate, or "well,
that's how the manual says it is done..."

Stinks of a lack of ownership.


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The 6-million-dollar documentation mistake: From: Paul Pehrson

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