Re: Reading the manual as a last report

Subject: Re: Reading the manual as a last report
From: "Edwin Skau" <eddy -dot- skau -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Sun, 26 Mar 2006 00:44:59 +0530

Usually, the neighbourhood expert represents more ethos and pathos than all
the logos the user manual can muster. Help is usually sought from someone
who has a reputation for solving similar issues, or just *issues* in

Your user manual may be the best thing in the universe, but if the reader
has plodded through a pile of textual crap before, your document will be
regarded as just that much more commode fodder.


OK., so this isn't what you asked for...

On 3/25/06, Anameier, Christine A - Eagan, MN - Contractor <
christine -dot- a -dot- anameier -at- usps -dot- gov> wrote:
> Arroxane wrote:
> > I believe that 'somebody' was me. . . .
> There actually was a different post by somebody else that cited a
> study... I remember it mentioned asking someone in the next cube or next
> office, then turning to a company's internal tech support, then trying
> external vendor tech support, and then finally reaching for the manual.
> I appreciate your repost, though. You make a very good point about how
> users tend to go for the fastest source of information.
> thanks!
> Christine

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RE: Reading the manual as a last report: From: Anameier, Christine A - Eagan, MN - Contractor

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