Re: Boring documentation?

Subject: Re: Boring documentation?
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "Julie Stickler" <jstickler -at- gmail -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 3 Apr 2006 14:03:21 -0700

My current company does not localize, but my last two did. The only users who ever expressed a desire for documents that were "less formal" were native English readers (to be
exact, US readers). The sole exception to this was in some
manufacturing environments in Asia where the average worker
was relatively uneducated. IMO, the desire for "less formal" documents primarily results from a combination of poor reading
ability plus poor self-discipline in the US. Users elsewhere in the world seem to understand that the reason for reading product manuals is to use the product and not to entertained.

Gene Kim-Eng

----- Original Message ----- From: "Julie Stickler" <jstickler -at- gmail -dot- com>

We translate our documentation into about a dozen languages, and many
of the guidelines for writing for a global audience are in direct
opposition to writing a folksy, Dummies-style book.

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Re: Boring documentation?: From: Julie Stickler

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