Re: getting feedback

Subject: Re: getting feedback
From: Susan W. Gallagher <sgallagher5 -at- cox -dot- net>
To: "Stacia Marlett" <smarlett -at- digitalriver -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 11 Apr 2006 14:36:36 -0400


You may not necessarily need to tie the feedback to a specific
help topic. It depends on how general you keep your questions. And for that matter, if you always tie feedback
to a specific help topic, you may never find out what's not
there. <g>

One very simple survey I've seen and liked seemed to say it all:

1. Why did you consult the help? What were you looking for?
2. Did you find it?
3. How long did you look (whether you found it or not)?

-Sue Gallagher

> From: "Stacia Marlett" <smarlett -at- digitalriver -dot- com>
> >> We're going to revamp our feedback system for our online help...
> Avoiding the form is one of the goals. However, a simple email address
> creates an organizational nightmare. First I want to know if it was
> helpful, then I want to know why not. I don't want a bunch of emails
> from users asking us to teach them HTML tags. Plus there wouldn't be any
> way to track it back to a particular help topic if they use their email
> client to send us feedback.


WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!.

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.

Previous by Author: RE: The Complete Reference
Next by Author: Re: RE: Screen booklet thingies
Previous by Thread: Re: RE: Screen booklet thingies
Next by Thread: RE: What areas of FrameMaker should I focus on as a new technicalwriter?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads