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Subject:RE: Screen booklet thingies From:Gregory P Sweet <gps03 -at- health -dot- state -dot- ny -dot- us> To:"Laurel Hickey" <lhickey -at- 2morrow -dot- bc -dot- ca> Date:Tue, 11 Apr 2006 15:46:39 -0400
Thanks for the thoughts, but these resources must be available off-line as
some of the people receiving the phone calls will not have access to the
network to retrieve any information and some of the responses have nothing
to do with using the computer.
The idea of attaching the tips to the person monitor (could be a security
camera monitor, call-center operator's screen, etc.) is so that the
resource does not get lost, and is readily accessible.
The design is actually something that has been requested by our target
Gregory P. Sweet
Health Media Training Specialist
Bureau of HEALTHCOM Network Systems Management
New York State Department of Health
<lhickey -at- 2morrow -dot-
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RE: Screen booklet thingies
You might think about using an intranet solution where the 'booklet' is a
webpage. I did a help desk interface a while back for a client ... they did
remote support for software installs, troubleshooting, system problems,
for a large number of remote sites. No bit of information no matter how
detailed or obscure was more than three clicks away and the most commonly
used ones were just one click. With more sophisticated programming, now I'd
make it so that individuals could make their own "sticky" lists right on
desktop of the information they use most often.
Major advantage is that the information can be kept up-to-date from a
location. They actually provided each member of the help desk team with an
additional 19" monitor just for the interface (which also had a 600px
for the company's regular intranet (their standard), an in-out board for
helpdesk team, etc). Something simplier might do for you.
2morrow writing & document design
lhickey -at- 2morrow -dot- bc -dot- ca http://www.2morrow.bc.ca
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