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Subject:RE: How far do you go? From:"Joanne Grey" <jgrey -at- Brocade -dot- COM> To:"Erika Yanovich" <ERIKA_y -at- rad -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Sun, 23 Apr 2006 14:28:53 -0700
Thanks, Erika. This is what I'm thinking.
There is no way that the user can complete the task in this product without getting the information from the other products and comparing/cross-referencing it... did I mention it's a complex project? :-)
From: Erika Yanovich
I find cross-references annoying. The best solution from the user's
perspective is one integrated source of info. But I realize, of course,
that not every company wants to invest that much in their docs. As for
the 10 different ways, it's a typical case for an XML app. Make the user
choose the HW, SW and OS from drop-down lists and then display just the
ways matching the data entered. We use an IT programmer to develop the
framework and we enter the data. And yes, it needs lots of maintenance.
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