RE: Metrics for Technical Writing.

Subject: RE: Metrics for Technical Writing.
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 25 Apr 2006 09:47:06 -0400

A reduction in the number of clicks could indicate:

A. That the user has learned sufficiently from the online help to be
able to work more independently.
B. That the user has grown so frustrated by the online help as to give
up on it altogether.

An increase in the number of clicks could indicate:

A. That the application is getting harder for the user to operate as
time goes on.
B. That the online help is so helpful that the user trusts it more and
more for solving problems.

-- Dan Goldstein

> -----Original Message-----
> From: Tara Charter
> Sent: Tuesday, April 25, 2006 9:41 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Metrics for Technical Writing.
> We will be measuring how often a user clicks the online help
> button on a new web app. The expectation is that the number
> of clicks will decrease with time.

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