Subject: RE: FAQs
From: "Rob Domaschuk" <rdomaschuk -at- printable -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 15 May 2006 14:41:03 -0500

Diane asks:

> are [FAQs] really used?

I think the first problem with virtually *ALL* FAQs is that they are *NOT* FAQs.

The "F" stands for "Frequently" yet whenever people have sent me their "additions" to add to the FAQ, I ask them if this is really a frequently asked question. The answer, more times than not, is "I dunno".

I think FAQs could be very effective but we tend to build on what we think people are likely to ask and not based in reality.

My 2¢


Rob Domaschuk,
Training and Communications Developer
Printable Technologies, Inc.

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